0114-day right of withdrawal

1.1. The right of withdrawal belongs to consumers (natural persons). Orders placed by companies are governed by the Civil Code.

02What cannot be returned

2.1. Under Art. 16(e) of Emergency Ordinance 34/2014, sealed goods which are not suitable for return for health-protection or hygiene reasons and were unsealed after delivery cannot be returned. Consequently, unsealed or opened bottles cannot be returned.

2.2. Returned goods must be sealed, in their original condition and packaging, undamaged, with the label and tax stamp intact.

03How to return

3.1. Within the 14-day period, send us a clear statement of withdrawal to office@epalinca.ro or by phone at 0742 908 047, quoting your order number. You may use the model form annexed to Ordinance 34/2014, but it is not mandatory.

3.2. Ship the goods to the address below within 14 days of notifying us, packed so that the bottles are protected in transit.

3.3. The direct cost of returning the goods is borne by the consumer, except for non-conforming goods or goods damaged in transit.

04Refund

4.1. We refund all sums received, including the standard delivery cost, without undue delay and within 14 days of being informed of your withdrawal, using the same payment method as the order unless agreed otherwise.

4.2. We may withhold the refund until we receive the goods or you provide proof of shipment, whichever comes first.

05Damaged or non-conforming goods

5.1. Please check the parcel on delivery. If a bottle arrived broken or the product does not match your order, contact us within 48 hours with photos of the parcel and the product.

5.2. In these cases we replace the product or refund its price, and we bear the shipping costs, under the legal guarantee of conformity (Emergency Ordinance 140/2021 — 2 years from delivery).

06Dispute resolution

6.1. Any complaint should first be sent to office@epalinca.ro; we reply within 15 days.

GRĂDINA VERDE S.R.L. · Str. Morii 24, Săcueni, jud. Bihor, 417435 · office@epalinca.ro